FAQs

1. How can I contact you?

You can contact us by sending an email to cookmashofficial@gmail.com. We will respond to your inquiry as soon as possible.

2. Can I get a refund on my products?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as when you received it, with tags and in its original packaging. To start a return, please contact us at cookmashofficial@gmail.com.

3. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

4. What items are not eligible for return?

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about the eligibility of your item, please contact us.

5. Can I exchange an item?

Yes, if you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can place a new order for the desired item.

6. Do you accept returns on sale items or gift cards?

Unfortunately, we cannot accept returns on sale items or gift cards. All sale items and gift cards are final sale and cannot be refunded or exchanged.

7. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund.

8. Can I return an item if I have used it?

No, we can only accept returns for items that are in the same condition as when you received them. Used items are not eligible for return.

9. How do I start a return?

To start a return, please contact us at cookmashofficial@gmail.com and provide your order details. We will guide you through the return process and provide you with a return shipping label if necessary.